Effective Date: October 28, 2025
Company Name: Grove Hill Trading LLC
Website: https://grovehillsupply.com/
Email: sales@grovehillsupply.com
Address: 16580 London Lane, Fontana, California, 92335
WhatsApp: +92 315 9185663
Landline: +1 (909) 672-4072, +1 (203) 794-4644
1. Overview
At Grove Hill Trading LLC, we aim to deliver your orders quickly, safely, and efficiently.
This Shipping Policy explains how we process, handle, and deliver all orders placed through our website: https://grovehillsupply.com/.
2. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been shipped.
3. Shipping Methods & Delivery Time
We offer multiple shipping options based on your location:
| Location | Shipping Method | Estimated Delivery Time |
|---|---|---|
| United States | Standard Shipping | 3–7 Business Days |
| International Orders | Express / Courier Shipping | 7–14 Business Days |
Delivery times may vary based on destination, customs delays, or unforeseen factors beyond our control.
4. Shipping Charges
- Shipping costs are calculated at checkout based on the weight, size, and destination of the order.
- Occasionally, we may offer free shipping promotions on selected products or order values.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp.
You can use this number to monitor your order’s delivery status online.
6. International Shipping
We deliver globally. However:
- Customs duties, import taxes, and other fees are not included in our prices.
- These charges (if applicable) are the customer’s responsibility and are determined by the destination country’s customs authorities.
- Please check your local regulations before placing an international order.
7. Delayed or Lost Shipments
If your order is delayed or lost during transit:
- Please contact us immediately at sales@grovehillsupply.com.
- We will coordinate with our shipping partners to locate or replace your order.
- Grove Hill Trading LLC is not liable for delays caused by courier companies, customs, or incorrect delivery details provided by the customer.
8. Incorrect Address
Please ensure your shipping address is correct before confirming your order.
If the address is incorrect and the package is returned to us, reshipping costs will be the customer’s responsibility.
9. Damaged Packages
If your package arrives damaged:
- Report the issue to us within 48 hours of delivery.
- Provide clear photos of the damaged item and packaging.
After verification, we will arrange a replacement or refund as applicable.
10. Contact Us
For any shipping-related questions or support, please contact:
Grove Hill Trading LLC
📍 16580 London Lane, Fontana, California, 92335
📧 sales@grovehillsupply.com
📞 +1 (909) 672-4072 | +1 (203) 794-4644
📱 WhatsApp: +92 315 9185663
🌐 https://grovehillsupply.com/