Effective Date: October 28, 2025
Company Name: Grove Hill Trading LLC
Website: https://grovehillsupply.com/
Email: sales@grovehillsupply.com
Address: 16580 London Lane, Fontana, California, 92335
WhatsApp: +92 315 9185663
Landline: +1 (909) 672-4072, +1 (203) 794-4644
1. Overview
At Grove Hill Trading LLC, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, you may return your item within 7 days of receiving it for a refund or exchange, subject to the conditions below.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- The item must include all tags, manuals, and accessories.
- Proof of purchase (order confirmation or invoice) is required.
- The request must be made within 7 days of the delivery date.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Items purchased on sale or clearance.
- Customized or special-order products.
- Perishable or hygiene-sensitive items (if applicable).
- Products that show signs of use or damage caused by the customer.
4. Return Process
To start a return:
- Contact us via email at sales@grovehillsupply.com or WhatsApp at +92 315 9185663.
- Provide your order number, reason for return, and clear photos (if applicable).
- Once approved, ship the product back to the return address provided by our team.
Please note:
- The customer is responsible for return shipping costs, unless the product is defective or the wrong item was sent.
- We recommend using a trackable shipping service to ensure safe delivery.
5. Refunds
Once your return is received and inspected:
- You will be notified via email regarding the status of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
If the item is returned damaged, incomplete, or not in original packaging, partial refunds may apply.
6. Exchanges
If you received a defective or incorrect product, please contact us immediately.
We will arrange for a replacement or exchange at no additional cost.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or credit card statement again.
- Then contact your payment provider—it may take some time before your refund is officially posted.
If you’ve done all this and still haven’t received your refund, please contact us at sales@grovehillsupply.com.
8. Damaged or Defective Items
If you receive an item that is damaged or defective upon arrival, contact us within 48 hours with photo evidence.
We’ll offer a replacement or full refund after verification.
9. Contact Us
For any questions or return requests, please contact:
Grove Hill Trading LLC
📍 16580 London Lane, Fontana, California, 92335
📧 sales@grovehillsupply.com
📞 +1 (909) 672-4072 | +1 (203) 794-4644
📱 WhatsApp: +92 315 9185663
🌐 https://grovehillsupply.com/